Customer Services Representative
Job Description :
A pivotal role in the insurance industry, ensuring customer satisfaction through effective communication, problem resolution, and policy management.
Expertise:
- Respond to customer inquiries via phone, email, or in-person.
- Offer accurate information on policies, coverage, premiums, and claims.
- Guide clients in selecting suitable insurance products.
- Process applications, and update policyholder information.
- Assist in policy renewals and premium payments.
- Support policyholders through the claims process.
- Document claim information and coordinate with relevant departments for resolution.
- Address and resolve complaints and discrepancies.
- Ensure customer needs are met in line with company policies.
- Stay informed on insurance products, regulations, and trends.
- Simplify insurance terms for policyholders.
- Keep accurate records of customer interactions and transactions.
- Adhere to data protection and confidentiality guidelines.
- Identify and promote additional coverage or products beneficial to the customer.
- Verified Company
United State Of America
The Desk Pro
- Size: 1 - 50 Employee
- Any Experience Welcomed
- Industry: Healthcare, Insurance