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Full Time

Commerical Line Customer Service Representative

  • United State Of America
  • Remotely Work
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Job Description :

We are seeking a dedicated and client-focused Commercial Line Customer Service Representative (CSR) to join our team. This role involves assisting businesses, organizations, and corporations with their commercial insurance needs, ensuring they receive top-notch service and support.

Duties & Responsibilities:
  • Client Communication: Engage with the clients to understand their insurance requirement, answer queries, and assist with policy-related issues.
  • Policy Management: Oversee the management and upkeep of commercial insurance policies, including processing changes, updates, renewals, and cancellations as per client requests.
  • Claims Support: Assist clients in filing insurance claims, gathering necessary information, initiating claims, and ensuring smooth communication with the insurance company.
  • Policy Recommendations: Evaluate clients' insurance needs and suggest coverage adjustments or additional options for optimal protection.
  • Documentation: Maintain accurate and organized records of all client information, policies, and communications.
  • Compliance: Stay updated with insurance regulations and ensure all policies and practices comply with industry standards and legal requirements.
  • Problem Resolution: Address and resolve any client issues or concerns related to their insurance policies, billing, or claims.
  • Product Knowledge: Gain in-depth knowledge of various commercial insurance products, including general liability, property, workers' compensation, and business interruption insurance.
  • Insurance Software: Utilize specialized software and databases for efficient management of client information, policy processing, and claims handling.
  • Client Education: Inform clients about insurance terms, coverage options, and risk management strategies to aid in making informed decisions.
Requirements:
  • Strong interpersonal and communication skills.
  • Keen attention to detail.
  • Comprehensive understanding of insurance principles and products.
  • Proficiency in using insurance software and databases.
  • Ability to educate and advise clients on insurance matters.
  • Commitment to providing excellent customer service.
Why Join Us:

Our team is committed to helping our clients navigate the complexities of the commercial insurance industry with ease and confidence. We offer a supportive work environment, opportunities for professional growth, and a competitive benefits package.

How to Apply:

Please submit your resume and cover letter detailing your experience and interest in the role apply here online using this link. We look forward to welcoming a skilled commercial Line CSR to our team!

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United State Of America

The Desk Pro

  • Size: 1- 50 employees
  • Any Experience Welcomed
  • Industry: Healthcare, Insurance