Commerical Line Customer Service Representative
- United State Of America
- Remotely Work
Job Description :
We are seeking a dedicated and client-focused Commercial Line Customer Service Representative (CSR) to join our team. This role involves assisting businesses, organizations, and corporations with their commercial insurance needs, ensuring they receive top-notch service and support.
Duties & Responsibilities:
- Client Communication: Engage with the clients to understand their insurance requirement, answer queries, and assist with policy-related issues.
- Policy Management: Oversee the management and upkeep of commercial insurance policies, including processing changes, updates, renewals, and cancellations as per client requests.
- Claims Support: Assist clients in filing insurance claims, gathering necessary information, initiating claims, and ensuring smooth communication with the insurance company.
- Policy Recommendations: Evaluate clients' insurance needs and suggest coverage adjustments or additional options for optimal protection.
- Documentation: Maintain accurate and organized records of all client information, policies, and communications.
- Compliance: Stay updated with insurance regulations and ensure all policies and practices comply with industry standards and legal requirements.
- Problem Resolution: Address and resolve any client issues or concerns related to their insurance policies, billing, or claims.
- Product Knowledge: Gain in-depth knowledge of various commercial insurance products, including general liability, property, workers' compensation, and business interruption insurance.
- Insurance Software: Utilize specialized software and databases for efficient management of client information, policy processing, and claims handling.
- Client Education: Inform clients about insurance terms, coverage options, and risk management strategies to aid in making informed decisions.
Requirements:
- Strong interpersonal and communication skills.
- Keen attention to detail.
- Comprehensive understanding of insurance principles and products.
- Proficiency in using insurance software and databases.
- Ability to educate and advise clients on insurance matters.
- Commitment to providing excellent customer service.
Why Join Us:
Our team is committed to helping our clients navigate the complexities of the commercial insurance industry with ease and confidence. We offer a supportive work environment, opportunities for professional growth, and a competitive benefits package.
How to Apply:
Please submit your resume and cover letter detailing your experience and interest in the role apply here online using this link. We look forward to welcoming a skilled commercial Line CSR to our team!
- Verified Company
The Desk Pro
- Size: 1- 50 employees
- Any Experience Welcomed
- Industry: Healthcare, Insurance